Cancellation Policy:  Sufficient notice of cancellation must be given.  Once the meal leaves the hospital, the intended recipient will be billed for the meal, even if he is not at home.  A meal will not be left at a home when the recipient does not answer the door, even though he must still pay for the meal.

Emergency Contact:  If a recipient does not answer the door, we need to be sure that the person is safe.  We will telephone emergency contacts to check on the person, sometimes we will call apartment managers or neighbors.  In the event that we are not able to make contact, we will notify emergency personnel, who will then respond as if it is an emergency.